Shipping policy

Shipping Policy

Store：DARYL BROOKS

Contact Email：TracyThompson2715@hotmail.com

Order Processing

Once your payment is fully confirmed, we will kick‑off order handling work. Standard processing time generally runs 1‑3 business days. Please note business days exclude weekends and official public holidays. Orders submitted during holiday peaks or promotional sales may encounter slight processing delays, for which we will not take responsibility for temporary hold‑ups caused by carrier‑side factors.
We hold the right to reject or cancel certain orders under special scenarios, including but not limited to abnormal payment verification, suspected fraudulent transactions, out‑of‑stock inventory status, or obvious wrong shipping address information. Should your order get cancelled, our support team will notify you via registered email address.

Shipping Time & Delivery

Delivery duration consists of both order processing period and transit time provided by logistics providers.
  • Regular shipping: Estimated delivery window ranges from 7‑18 business days after dispatch.

    Please understand that delivery timelines are estimations, and they are not fully guaranteed. Unexpected setbacks such as bad weather, customs clearance hold‑ups, logistics network adjustment, or carrier operational issues may extend delivery cycles. We do not offer compensation for delays triggered by these uncontrollable external conditions.
All shipments will be sent to the delivery address you fill in at checkout. Kindly double‑check your receiver address, postal code and contact details before finishing payment. We cannot take accountability for non‑delivery arising from inaccurate, incomplete or wrongly input shipping information.

Tracking Information

After goods leave our warehouse, a shipping confirmation email embedded with tracking reference number will be sent to your contact mailbox. You may follow your parcel progress with the tracking code supplied. If you fail to receive shipping notification within 4 working days after placing order, please drop us an email for assistance.

Customs & Import Duties

Buyers shall be accountable for any local import tax, customs duty or related clearance fees imposed by destination country or region. We will not cover these extra charges. It is purchasers’ obligation to get familiar with local import regulations prior to placing purchase. In rare cases, packages may be detained by customs authorities; buyers need to cooperate with customs department to complete relevant formalities.

Lost or Missing Package

If tracking shows delivered but you have not received your parcel, please first verify with nearby neighbors, building front desk or local parcel pickup points. Notify us by email within 15 calendar days from the marked delivery date so we can initiate an investigation with logistics supplier. Claims reported beyond this time scope will not be accepted.
We will not process loss claim requests resulting from customer‑provided wrong addresses.